Information we collect
When you use Tradify and sign up for our services, we may collect the following information:
- Personal information: This includes your name, email address, phone number, and other contact information that you provide to us. We may also collect your payment information if you choose to use our paid services.
- Trading account information: This includes the details of your trading accounts such as your account balance, transaction history, and other relevant trading data.
- Trading history and preferences: This includes your trading activity, investment goals, risk tolerance, and other preferences that help us customize our services to your needs.
- IP address and device information: We may collect your IP address, browser type, and device type to improve our website and services and to ensure the security of our platform.
We may also collect information from third-party sources such as public databases, marketing partners, and social media platforms.
We take your privacy seriously and do not sell or rent your personal information to third parties for their marketing purposes without your consent. We may share your information with our trusted service providers and business partners who assist us in providing our services, but only to the extent necessary to fulfill their duties.
Please note that some of the information we collect may be required to use certain features of our platform, and we will only collect and use the information necessary to provide those features.
How we use your information
We may use your personal information to:
- Provide our services to you: We may use your personal information to fulfill your requests for our services, such as providing trading signals and other relevant information.
- Customize our services to your needs: We may use your personal information to tailor our services to your trading preferences and goals.
- Communicate with you: We may use your personal information to send you updates, promotions, and offers that we believe may be of interest to you.
- Analyze and improve our services: We may use your personal information to analyze and monitor the use of our website and services and to develop new products and features.
- Comply with legal and regulatory requirements: We may use your personal information to comply with legal and regulatory requirements, such as anti-money laundering and know-your-customer regulations.
We will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent.
- We collect transaction data: When you make a payment using our cryptocurrency payment gateway, we collect certain transaction data, such as the amount of the payment, the cryptocurrency used, the wallet address of the sender and receiver, and the time and date of the transaction.
- We use transaction data to process your payment: We use transaction data to process your payment and confirm that the payment has been made.
- We may use transaction data for fraud prevention and security: We may use transaction data to detect and prevent fraudulent activities, such as unauthorized transactions and identity theft. We may also use transaction data to monitor our systems for security breaches and other security incidents.
- We may share transaction data with third-party service providers: We may share transaction data with third-party service providers who help us process cryptocurrency payments, such as payment processors and cryptocurrency exchanges. We only share transaction data with these service providers to the extent necessary to process your payment and comply with legal and regulatory requirements.
- We retain transaction data for a limited period: We retain transaction data for as long as necessary to process your payment and comply with legal and regulatory requirements. We may also retain transaction data for a limited period for audit and compliance purposes.
How we protect your information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the highest level of protection for your data.
- We use industry-standard security measures: We use a range of industry-standard security measures, such as firewalls and encryption, to protect your personal information from unauthorized access, disclosure, or use.
- We restrict access to your personal information: We restrict access to your personal information to only those employees, contractors, and service providers who need to access it to provide our services to you.
- We regularly review and update our security practices: We regularly review and update our security practices to ensure that they are effective and up-to-date with the latest security standards and best practices.
- We monitor our systems for security breaches: We monitor our systems for security breaches and other security incidents and take appropriate steps to mitigate and address any incidents that occur.
- We comply with applicable data protection laws: We comply with applicable data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure that your personal information is protected and processed in accordance with relevant legal requirements.
Your rights and choices
You have the right to access, update, and delete your personal information at any time. You can also opt-out of receiving promotional emails from us by following the instructions in the emails.
- Right to access and control your personal information: You have the right to access and control the personal information that we have collected about you. This includes the right to request that we provide you with a copy of your personal information, as well as the right to request that we correct, update, or delete your personal information.
- Access your personal information: You have the right to know what personal information we hold about you and to request a copy of it.
- Correct your personal information: If you find that any of the personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it.
- Delete your personal information: You have the right to request that we delete your personal information. However, please note that we may be required to retain certain personal information for legal or other legitimate purposes.
- Right to opt-out of marketing communications: You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the “unsubscribe” link in any marketing email we send you or by contacting us directly.
- Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances, such as where we are processing your personal information for direct marketing purposes or where we are relying on our legitimate interests to process your personal information.
- Right to data portability: You have the right to receive a copy of your personal information in a structured, machine-readable format and to transmit that data to another data controller where technically feasible.
- Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have processed your personal information in violation of applicable data protection laws.
Please note that certain rights, such as the right to access and control your personal information, may be subject to limitations or exceptions under applicable data protection laws. Additionally, we may need to verify your identity before we can fulfill your request to exercise your rights.
Cookies are small text files that are placed on your device (such as your computer or mobile device) when you visit a website. They allow the website to remember your actions and preferences (such as login details, language preference, and other settings) over a period of time, so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another.
There are several types of cookies, including:
- Session cookies: These are temporary cookies that are deleted when you close your browser.
- Persistent cookies: These remain on your device until they expire or until you delete them.
- First-party cookies: These are set by the website you’re visiting.
- Third-party cookies: These are set by third-party websites that are integrated into the website you’re visiting, such as social media plugins, advertising networks, and analytics tools.
- Remember your preferences and settings: Cookies allow us to remember your preferences and settings, such as your language preference so that you don’t have to set them each time you visit our website.
- Analyze website usage: Cookies help us understand how visitors use our website, which pages are most popular, and how users navigate through our website. This information helps us improve the design and content of our website.
We use both first-party and third-party cookies on our website. Some of the third-party cookies we use are set by advertising networks and analytics providers that help us analyze how our website is used and serve targeted advertisements.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We will only retain your personal information for as long as necessary to provide you with our services, and as permitted or required by law.
The length of time we keep your personal information may vary depending on the type of information and the purpose for which it was collected. For instance, we will retain your transaction data and payment details for as long as required by law and for accounting purposes.
We will periodically review the personal information we hold and delete it securely if we no longer have a valid reason for holding it. We may also retain certain information in an anonymized form for statistical analysis or research purposes.
If you have any questions or concerns regarding the retention of your personal information, please do not hesitate to contact us through the contact information provided on our website.